Our 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a 30-day satisfaction guarantee in order to give you the opportunity to evaluate your purchases. We're happy to provide you with the opportunity to refund or exchange your product, but to keep costs down we do have a few conditions. (Don't worry, the vast majority of returns are refunded; we just need to make our return policy one that's fair to everyone).
Conditions: Products must be returned to us within 30 days of the date you receive the product. So make sure you try your purchase out right away! (It’s amazing how many people say they left the country for a while and didn’t have a chance to listen before they left.)
Products must be in "as-new" condition. This means that they're in pristine cosmetic condition, functioning perfectly, and include ALL materials (plastic bags, warranty cards, tie wraps, and any other little bit or piece that came with the product). In other words, please send products back exactly as you received them.
If a product is returned within the 30-day return period, but is not in "as-new" condition, we will charge you a 15% restocking fee plus any labor and materials required to return the product to "as-new" condition.
Products returned to us after the 30-day period will be returned to the customer without a refund. We will also charge you for the return mailing in this case. Products that have been damaged by the customer and which require more cost to repair than the wholesale value of the product will also be returned to the customer without a refund at customer expense, regardless of when it was returned.
Please respect our generous Return Policy. HeadRoom reserves the right to refuse service or limit product returns and exchanges on a case-by-case if we deem blatant abuse of our policy or actions contrary to a “good faith” business transaction.
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Disclaimer of Warranty for HeadRoom / Headphone.com Website:
We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any HeadRoom or Headphone.com product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
Errors on HeadRoom's Website:
Despite our most vigilant efforts to ensure that all the information on our website is 100% accurate, complete, and current, there may be instances when information about a HeadRoom product contains inaccurate or incomplete data, including data about the product's actual price or shipping availability. We make absolutely no warranty or guarantee that the information on our website is totally error-free, complete, or currently up-to-date. We reserve the right to correct errors and/or update the content on our website at any time without any notice. We also reserve the right to refuse or cancel any HeadRoom order containing ANY error or inaccuracy, including after the order has been submitted, & whether or not the order has been confirmed, verified, and/or your credit card charged. If your HeadRoom order is officially canceled after your payment has been processed, we will issue a full refund to the original pay type or credit card used on the transaction as soon as possible in keeping with our stated HeadRoom refund policy.