We ship via UPS daily Monday-Friday, 52 weeks a year EXCEPT for weekends, holidays, and our official HeadRoom company holiday closures. We also ship USPS Priority Mail every Monday, Wednesday, and Friday (except holidays) for certain small items or upon customer request. Orders placed by 3:00 pm USA Mountain Time (5:00pm Eastern), Monday-Friday ship the same day. Occasionally orders may not ship 'same-day' due to stock issues, order changes, or billing delays. Orders placed after 3:00 pm Fridays or on Saturday/Sunday will ship the following Monday or our next open business day.
Delivery signatures are automatically required on HeadRoom orders over $500 unless you voluntarily waive the signature requirement. Signature is NOT required on orders under $500 unless requested. If you would like to waive signature requirement for a package over $500 or request a signature for an order under $500, please call 1-800-828-8184 or email us. An adult signature (18+) is required to legally sign for UPS deliveries. HeadRoom is not liable for lost, stolen, damaged or mis-delivered orders once the order has shipped and left our facility!
Delivery is available to selected countries and shipping rates are reflected at time of check-out. Due to higher incidents of fraud, international orders undergo additional payment screening, and therefore may not ship within typical fulfillment times. International customers remain solely responsible for all customs, duties, and taxes due at time of delivery. Customers who refuse delivery will be assessed return shipping costs at time of refund (if any). Please read our International Shipping page for further international ordering policies and rules.
Shipping Carriers and Package Delivery Methods
United Parcel Service (UPS) HeadRoom exclusively uses UPS for our primary contracted shipping carrier.
United States Postal Service (USPS)
All Shipping Costs are Completely Non-Refundable!
All HeadRoom package shipping costs via ANY carrier or method are 100% non-refundable under any circumstances. In the rare occasion that one of our shipping carriers does not deliver correctly or in a timely manner, HeadRoom is not liable for missed deliveries for slow or late package shipments due to circumstances beyond our control including but not limited to: unexpected carrier delivery delays; weather-related delays; mechanical-related delays; 'Signature Required' package drop-off enforcement; missed delivery hang-tag notifications; local non-availability of package delivery speed; incorrectly entered shipping information, or missed driver package 'drop-off' by recipient.