HeadRoom Company Policies
HeadRoom's 30 Day Guaranty
We offer a 30-Day Satisfaction Guaranty on all new purchases made through HeadRoom. Products on Sale, B-Stock, Custom, Special Order, and discontinued items are non-returnable. If at any time during your 30 day trial period (starting from the day you receive the item) you decide to return your equipment, simply send back your purchase in "like new" condition, and we will issue you a full refund for purchase price.
Read the complete 30 Day Guaranty Policy.
For products returned in "like new" condition we do not charge a restocking fee, however, on items purchased with free shipping that are returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund. If you paid for expedited shipping, upon return you will be refunded the amount of the merchandise purchased, not the shipping charge.
We try to keep all items in stock as much as possible, but in the event of a back-ordered, sold-out, or out-of-stock item, we will notify you via email (only) within 1-3 HeadRoom business days. Our online website cart updates stock quantities every 24-48 hrs so there exists a remote chance something you ordered online or via telephone appeared as 'in-stock' on the website but may have become 'out-of-stock', 'discontinued', or officially 'back-ordered' before we had a chance to authorize/process your HeadRoom order request and correctly adjust available product quantities.
HeadRoom provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any product on HeadRoom's site, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
Despite our most vigilant efforts to ensure that all the information on our website is 100% accurate, complete, and current, there may be instances when information about a HeadRoom product contains inaccurate or incomplete data, including data about the product's actual price or shipping availability. We make absolutely no warranty or guarantee that the information on our website is totally error-free, complete, or currently up-to-date. We reserve the right to correct errors and/or update the content on our website at any time without any notice.
Disclaimer of Orders placed with HeadRoom
While we strive to deliver a satisfying shopping experience to our customers, we reserve the right to refuse or cancel questionable customer orders. This includes but is not limited to orders containing ANY error, discrepancy or inaccuracy, including after the order has been submitted, and whether or not the order has been confirmed, verified, and/or your credit card already charged for the order. If your HeadRoom order is officially canceled, you will be notified via email and if your payment or charge has already been processed through our systems, we will issue a refund to the original pay type or credit card used on the transaction as soon as possible in keeping with our stated HeadRoom refund policy.
Refusal of Service
HeadRoom reserves the right to refuse service at our sole discretion to anyone we deem to be operating in a manner contrary to good faith business practices or who we believe has been abusive of our HeadRoom return policy, service requirements, or HeadRoom staff in any way.