Support: Warranty & Repair Information

Troubleshooting

If you have a product that isn't functioning correctly, there are a number of options you have depending on when you purchased the item and who made it.

Assuming you already consulted the owner's manual, tried the gear with other peripheral equipment, and conducted obvious troubleshooting, give us a call at 800-828-8184 and we will try to help you make sure there's nothing you've forgotten. You can also email Sales Department for help as well. Once you have assessed there is indeed a problem with your item, read one of the following categories below to help you proceed with the repair.

Repairing Defective Products from Other Manufacturers

If you need headphone or product repair service for items purchased from HeadRoom AND you are still within 30 days from when you initially received the product, call us toll-free (800) 828-8184 and we will either exchange the item or arrange to have the product repaired at no charge if you are within the USA.

If it has been over 30 days since you received the product, you will need to contact the product manufacturer directly. All reputable makers have a basic warranty of at least 6 months on their products and many offer extended 2 or 3-year warranties. Visit headphone manufacturer's link page to get manufacturers direct contact information.

International Customers: Please know that overseas / cross-border / international customers always remain responsible for all return / defective and/or exchange product shipping costs & mailing charges in ALL instances regardless of the reason. Unfortunately, HeadRoom can not cover return mailing fees for defective items from other manufacturers for any International Customers.

HeadRoom Electronics - Warranty Policies and Services

HeadRoom Headphone Amplifiers + DACs

Mobile, Micro, and Desktop Lines (Total AirHead, Total BitHead, Micro Amp, Micro DAC, Portable Micro Amp, Desktop Amp, Portable Desktop Amp, BUDA, UDAC, DPS): Free 2 year warranty

Home and Max Lines: Free 5 year warranty

HeadRoom Cables & Carrying Cases: Lifetime Warranty

HeadRoom amps, DACs, carrying cases, cables, and additional accessories manufactured by HeadRoom in our Montana USA facility all carry a lovely free 'repair or replace' service warranty. The HeadRoom Mobile (AirHead and BitHead), Micro, and Desktop Line products all carry free 2-year parts & labor service warranties. The [discontinued] Home Amp and Max Amp carried a free 5-year warranty. HeadRoom interconnect cables and HeadRoom travel/carrying cases feature a free Lifetime Warranty.

AC-power supplies other than our own HeadRoom Desktop Power Supply [DPS] are only covered by 90 day warranty.

HeadRoom will NOT accept any warranty claims for damage resulting from accident, misuse, neglect, abuse or failure to follow correct instructions of operation.

If you encounter problems with your headphone listening system, please call us at (800) 828-8184. We will try to diagnose the problem over the phone, which can save us time, effort and expense. If the equipment must be returned for repair, we'll authorize a return for you over the telephone or via email. Please refer amplifier servicing ONLY to HeadRoom factory-authorized personnel as HeadRoom is the sole authorized service center for all HeadRoom products, either in or out of warranty. Tampering/repair by persons other than HeadRoom factory-authorized personnel is intensely discouraged and voids any remaining warranty.

HeadRoom Electronics - Warranty Shipping Policies

If a HeadRoom unit remains covered under a HeadRoom warranty, there is no cost for our repair labor, all needed parts, or for shipping from HeadRoom back to you (i.e., you remain responsible for shipping charges to get the product to us).

Customers remain 100% responsible for all out-of-warranty service mailing & shipping charges in both directions to & from the HeadRoom facility in Bozeman Montana USA

If you have an older, non-warranty HeadRoom amp, we can USUALLY fix 'em... It will cost you, but we try to be fair!

The hourly repair rate for fixing your out-of-warranty HeadRoom amp is $100 per hour plus parts and labor, and costs are assessed in half-hour increments.

All NON-warranty repairs start at $50. Most amps can be repaired within one half hour or hour long time frame; if the repair rate extends beyond one hour we will contact you with an estimate.  

Additional costs will include replacement parts along with any additional labor beyond your first hour (the good news is that most repairs can be normally performed within one hour.) If the cost of your repair exceeds $100, we will call or email you first with an estimate and we will then request your approval for work to continue.

Email our Service Manager for more information. If you have an older HeadRoom amp (BEFORE model year 2005), please contact our Service Department first to confirm the amp can be repaired.

Before you send your equipment, you must fill out our 30 Day Guaranty/Return Form and send it in along with your repair order. Please provide as much information possible about the precise problem with your amp.

Please Return Amp To:

HeadRoom
Attn: Repair Dept.
619 N. Church Ave. Unit #1
Bozeman, MT 59715 USA

When we receive the equipment, we will initiate repairs within 2~3 weeks and return the unit to you. You pay for shipping to us.

(International Customers: Please note that shipping charges can run $45-$100 or more, so PLEASE remember this when considering sending in your HeadRoom amp for repair).

Defective Equipment Exchanges

In the rare case you have received defective equipment (or if your item has quickly malfunctioned) within first 30 days of receiving it: contact us first right away and we will troubleshoot the problem with you.

It's very important that you carefully try all measures necessary in order to determine whether the product is defective or simply not meeting your expectations. We fully reserve the right to charge a minimum 15% re-stocking fee for replacement shipping & administrative expenses if we discover the "defective" returned items to be in proper working order.

Once we have confirmed your item is indeed defective we will send out your replacement item promptly. We will ship out a replacement product to you at no charge as soon as possible typically within three to five business days. If the item has gone out-of-stock since your initial order, the wait may be significantly longer until the item(s) return to HeadRoom stock.

You will need to return the defective item to HeadRoom. Your replacement equipment will include a short RMA postcard to complete and a pre-paid UPS return shipping label enclosed (or generated to you via email). IMPORTANT: Fill in the invoice # of your HeadRoom order on the card (if not available then include your full name), place your defective item in the box (using proper packing materials!), remove the old shipping label, attach the new return shipping label, and ship the item to HeadRoom to be received here at our Bozeman Montana USA offices within 2 weeks.

If we have not received the product after 3 weeks we will charge your credit card the amount of the defective item. PLEASE understand that we enforce this policy as an incentive for customers to get defective equipment back to us immediately. If you are returning your equipment late and we have already charged your credit card, upon receipt of the equipment we will refund your credit card LESS A 15% RE-STOCKING FEE.

International Customers: Please know that overseas / cross-border / international customers always remain responsible for all return / defective and/or exchange product shipping costs & mailing charges in ALL instances regardless of the reason. Unfortunately, HeadRoom can not cover return mailing fees for defective items from other manufacturers for any International Customers.