'Open Box' are products that are typically returned items that have been tried by a customer and sent back to us. Every 'Open Box' item is inspected here at HeadRoom and found to be in perfect operating condition and fine cosmetic shape; all products here can be considered "like-new". Our 'Open Box' in-ears include new sets of eartips or accessories kit equivalent to original package. Sometimes we list items that are not 'Open Box' but are discontinued from current production, to liquidate inventory, or have minor flaws in packaging. In all cases, manufacturer's product warranties remain 100% intact.