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Shipping Information

We ship via UPS daily Monday-Friday, 52 weeks a year EXCEPT for weekends, holidays and our official Headphone.com company holiday closures [see below].

We can also ship via USPS Priority Mail every Monday, Wednesday and Friday (except holidays) for certain small items or upon customer request.

Orders placed by 3:00 pm USA Mountain Time (5:00pm Eastern), Monday-Friday typically can ship the same day.

Occasionally orders may not ship 'same-day' due to stock issues, order changes or billing delays. Orders placed after 3:00 pm Fridays or on Saturday/Sunday will ship the following Monday or our next business day.

Free shipping for orders over $49. For orders under $49, we charge a minimal $8 flat shipping fee.  We use UPS Ground or USPS Priority to ship items at our discretion based on size of the package and shipping times. 

Package Signatures

Delivery signatures are automatically required on Headphone.com orders over $500 unless you voluntarily waive the signature requirement.

Signature is NOT required on orders under $500 unless requested. If you would like to waive signature requirement for a package over $500 or request a signature for an order under $500, please call (800) 828-8184 or email us.

An adult signature (18+) is required to legally sign for UPS deliveries .

Headphone.com is not liable for lost, stolen, damaged or mis-delivered orders once the order has shipped and left our facility!

International Customers

We're very sorry - Headphone.com is currently unable to ship any products outside of the USA due to enforced manufacturer restrictions on our authorized delivery area.

Shipping Carriers and Package Delivery Methods

United Parcel Service (UPS) - Headphone.com uses UPS for our primary shipping carrier.

  • UPS Ground: Rapid 2-6 Business Day tracked delivery service, available for continental USA addresses only.  Click here for approximate shipping time.
  • UPS 3-Day Select: Your package should arrive within 3 business days after shipment, available for continental USA addresses only.
  • UPS 2-Day Delivery: Your package should arrive within 48 business hours (2 business days) of being shipped, and is the cheapest UPS method to Alaska or Hawaii.
  • UPS Next-Day Air: Available in selected areas, packages should arrive by 12:00 pm the following business day. Check with your neighborhood UPS office for accurate delivery times and available services.
  • UPS Saturday Delivery: Available only in selected destinations. Please call 800-PICK-UPS (800-742-5877) to find out if this service is available in your area. For orders leaving our facility on Friday afternoons, Saturday Overnight UPS delivery starts at $65 or more. Once you’ve verified Saturday Delivery is an option in your area, please email us or call (800) 828-8184 for an exact quote and to finalize the order.
  • Alaska / Hawaii Customers: UPS 2-Day or USPS Priority Mail delivery options are available ONLY. Unfortunately 'Free UPS Ground Shipping' is not availableIf this option is selected when checking out, we will ship the item via USPS priority and charge the true incurred shipping amount. 

United States Postal Service (USPS)

  • USPS Priority Mail: We may at our discretion select USPS Priority Mail shipping. USPS is used for certain orders under order value of $99, at the customers’ request, or other extenuating circumstances (3-5 business days in the continental USA).
  • USA Military APO/FPO/FOB Destinations: We are happy to deliver to our military personnel and contractors stationed overseas. Delivery to USA Post Office Boxes or USA military bases worldwide is available via USPS Priority Mail. Expected delivery times for military shipments vary from 2-4 weeks. Contact us for further APO delivery questions.

Holiday Schedule

Headphone.com and HeadRoom Audio are closed on the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year's Eve
  • New Year's Day

Orders placed on a holiday will ship the following business day. 

All Shipping Costs Are Completely Non-Refundable!

All Headphone.com package shipping costs via ANY carrier or method are 100% non-refundable under any circumstances.

In the rare occasion that one of our shipping carriers does not deliver correctly or in a timely manner, Headphone.com is not liable for missed deliveries for slow or late package shipments due to circumstances beyond our control including but not limited to: unexpected carrier delivery delays; weather-related delays; mechanical-related delays; 'Signature Required' package drop-off enforcement; missed delivery hang-tag notifications; local non-availability of package delivery speed; incorrectly entered shipping information or missed driver package 'drop-off' by recipient.

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