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Policies

HeadRoom's 30 Day Guarantee

We offer a 30-Day Satisfaction Guarantee on all purchases made through HeadRoom. If at any time during your 30 day trial period (starting from the day you receive the item) you decide to return your equipment, simply send back your purchase in “like new” condition, and we will issue you a refund for the purchase price less a 15% restocking fee. If an order is placed with free shipping, the actual shipping cost will be deducted from your refund. Please see our Returns and Exchanges page for more information.

Product Availability

We try to keep all items in stock as much as possible, but in the event of a back-ordered, sold-out, or out-of-stock item, we will notify you via email or phone within 1-3 HeadRoom business days. Our online website cart updates stock quantities every 24 hours so there exists a remote chance something you ordered online or via telephone appeared as 'in-stock' on the website but may have become 'out-of-stock', 'discontinued', or officially 'back-ordered' before we had a chance to authorize/process your HeadRoom order request and correctly adjust available product quantities.

Gift Cards

Gift Card has no cash value.  Gift Cards cannot be applied towards Custom or Special Order items. Cash refunds will not be issued; refunds will be given in the form of a credit on customer's account.  If a gift card is purchased at a promotional rate, the amount credited back will be for the purchase price not the gift card amount.  (For example if you buy a $100 gift card for $80, you will receive a $80 credit on your account.) You may redeem several gift card on one purchase, simply enter each code into the gift card line item(s) in the order cart.

Website Disclaimer

HeadRoom provide our website and its contents on an “AS IS” basis and make no warranty or representation regarding any product on HeadRoom's site, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.

Despite our most vigilant efforts to ensure that all the information on our website is 100% accurate, complete, and current, there may be instances when information about a HeadRoom product contains inaccurate or incomplete data, including data about the product's actual price or shipping availability. We make absolutely no warranty or guarantee that the information on our website is totally error-free, complete, or currently up-to-date. We reserve the right to correct errors and/or update the content on our website at any time without any notice.

Disclaimer of Orders placed with HeadRoom

While we strive to deliver a satisfying shopping experience to our customers, we reserve the right to refuse or cancel questionable customer orders. This includes but is not limited to orders containing ANY error, discrepancy or inaccuracy, including after the order has been submitted, and whether or not the order has been confirmed, verified, and/or your credit card already charged for the order. If your HeadRoom order is officially canceled, you will be notified via email and if your payment or charge has already been processed through our systems, we will issue a refund to the original pay type or credit card used on the transaction as soon as possible in keeping with our stated HeadRoom refund policy.

Refusal of Service

HeadRoom reserves the right to refuse service at our sole discretion to anyone we deem to be operating in a manner contrary to good faith business practices or who we believe has been abusive of our HeadRoom return policy, service requirements, or HeadRoom staff in any way.