Support: Exchanges & Refunds

Exchanges

Here's how to exchange equipment under our 30-Day Guarantee if you didn't quite get the perfect item first time around.

If you would like to exchange your purchase for another item within your HeadRoom 30-day trial/exchange period, absolutely no problem!

You have two basic options:

For immediate shipping of your new item(s), simply purchase the stuff you want and send back the item you don’t want for a full refund WITHIN 30 days of the original purchase. We will refund your credit card AFTER we receive the returned item, inspect it, and clear the refund through our HeadRoom Returns Department which normally takes about 10-15 business days before the refund appears on your card.

OR you can send your product back as an 'exchange', and indicate the new product you desire on the HeadRoom return card enclosed in our packing box. We will then adjust your credit card charges accordingly and ship you the new item pronto! Replacement products are shipped to you as soon as possible, typically within 2-3 days, PROVIDED THE REPLACEMENT ITEM(S) REMAINS IN-STOCK!! If the new item desired is temporarily out-of-stock, we will send the exchange to you as soon as possible!

Download a pdf of our Return Authorization Form.

Refunds

Return a product to us within 30 Days in 'as-new' condition = get a full refund... Really, it's that simple.

Refund Policies

Assuming all "like-new" conditions are fully met, we will gladly refund the purchase price of products in your order if you are not satisfied for any reason.

*Please be advised HeadRoom reserves the right to impose a minimum 15% re-stocking fee at our sole discretion for ANY returned item that has been damaged, cosmetically dinged, returned without all originally included accessories (except earphone eartips), or if the product(s) is not able to be re-sold in 100% 'like-new' condition for any reason.

Don't worry: the VAST majority of HeadRoom returns are fully refunded but we do need to ensure our liberal return policy is fair to everyone, ourselves included!

Shipping costs: Shipping Costs are not refundable under any circumstances. If you have a defective item, we will provide you with a return label.

Refund Period: Most refunds are refunded within one week, and the vast majority are refunds are processed within 10 business days of the item(s) clearing our HeadRoom in-house inspection process. A refund may legally be processed within 30 days of receipt.

Partial Returns on Multiple Items/ Package Discounts: If you are doing a partial return, you will be refunded the cost to you of the individual products returned. If you purchased a HeadRoom combo packaged system at a discount and are only returning some of the items in the package, your refund will be adjusted based on the ACTUAL retail price of the equipment you are keeping. In other words, if you return part of a package, you will end up paying the non-package price for the parts of the package you have decided to keep. (Otherwise folks could just order combo packages and return parts of them in order to score cheaper prices!)

Shipping Products Back to HeadRoom

Avoid re-stocking fees by packaging & shipping your gear back to us safely!

Customer remains 100% solely responsible for ALL return postage costs when returning or exchanging any non-defective item(s) to HeadRoom.

PLEASE package your gear back to us as closely as possible to how you received it. This includes any and all pieces, parts, manuals, literature, warranty cards, and packaging materials that was originally included with the product.

(Ear Canal Headphones: If you are returning ear canal headphones and tried out various tips, please discard all used tips, do not return them to HeadRoom, and this will not affect your refund.)

Do not send headphones or amps back in JUST the product box, as it's a GUARANTEED bet that they will no longer be in "as-new" condition when we receive them and an automatic 15% re-stocking fee will definitely apply! Please ship the product back in the original shipping box, or another that is comparable.

We HIGHLY recommend that you ship returns using an insured and “signature required" delivery method since obviously we can't be responsible for lost, stolen, or damaged packages. Returns received after the 30-day HeadRoom / Headphone.com exchange & return period has elapsed will have the products returned to them at customer expense. AGAIN, NO EXCEPTIONS!

Download a pdf of our Guaranty and a printable Return Authorization Form.

Please send all returns to:

ATTN: Returns

HeadRoom Corporation

2020 Gilkerson Drive

Bozeman, MT 59715