Support: Exchanges & Refunds

EXCHANGES

Here's how to exchange equipment under our HeadRoom 30-Day Guarantee if you didn't get the perfect item first time around.

To EXCHANGE your purchase for another item within your HeadRoom 30-Day trial period: 

You have two basic options:

For immediate shipping of your new item(s), simply purchase the stuff you want and send back the item you don’t want for a full refund WITHIN 30 days of the original purchase. We will refund your credit card AFTER we receive the returned item, inspect it, and clear the refund through our HeadRoom Returns Department which normally takes about 10-15 business days before the refund appears on your card.

OR you can send your product back as an 'exchange', and indicate the new product you desire on the HeadRoom return card enclosed in our original packing box. We will then adjust your credit card charges accordingly and ship you the new item once we receive the product to be exchanged here.  Replacement products are shipped to you as soon as possible, typically within 2~3 business days, PROVIDED THE REPLACEMENT ITEM(S) REMAINS IN-STOCK!!

If the new item you ordered is temporarily 'out-of-stock', we'll ship the exchange to you as soon as possible!

NOTE: International customers remain 100% responsible for overseas shipping costs in all directions, and for all incurred delivery fees and VAT taxes or surcharges when exchanging any HeadRoom product.

Download a pdf of our HeadRoom Return / Exchange Authorization Form.

ORDER REFUNDS

Return a product in 'like-new' condition to HeadRoom within 30 Days of it appearing on your doorstep = Get a full purchase price refund... Really, it's that simple, folks. A HeadRoom RMA product return 'pre-authorization' is not required!

OUR HEADROOM FULL REFUND POLICIES

Assuming all 'like-new'* conditions (below) are met, we will refund the purchase price of products in your order if not satisfied for any reason.

Please note HeadRoom reserves the right to impose a minimum 15% re-stocking fee at our sole discretion for any returned item that is damaged, cosmetically dinged, returned missing accessories (except in-ear eartips), or if the product can not be re-sold in 100% 'like-new' condition for any reason.

Don't worry! The vast majority of HeadRoom returns are fully refunded but we must ensure our very liberal return policy is fair to all, ourselves included.

Non-Refundable Shipping Costs: Shipping costs are not refundable under any circumstances. However, in the rare event you receive a 'defective' item [please note 'Items Not Defective' section below], we will provide a free UPS shipping return label and product exchange at no cost to you.

Expected Refund Time Period: Most refunds are handled within one (1) week of us receiving the product back at HeadRoom; the vast majority of refunds are processed within 10 business days (2 weeks) of item clearing HeadRoom return inspection processes. However, please remember refunds may legally be processed anytime within 30 days of receipt of the returned product.

Items Not Defective: Products returned as 'defective' but found to be in operating condition upon arrival at HeadRoom will be charged in full for ALL incurred shipping costs in both directions. Thus, please ensure your new product is truly defective by troubleshooting with our HeadRoom staff before returning it to us as 'defective' or as a 'defective exchange'. Please feel free to email sales@headphone.com or call us if any troubleshooting or product performance questions.

Partial Return - Multiple Items or Package Discounts:  If you purchased a HeadRoom combo 'packaged' system or multiple items at a discount and then elect to return some of the items, your final refund will be adjusted based on the HeadRoom ACTUAL website price of the gear you decide to keep.

In other words, if you return part of a package or combo, you will lose all discounts and end up paying the 'non-package' listed price for the part(s) of the package you have decided to keep. (Otherwise, the unscrupulous could just order combo packages then return parts of them to score cheaper prices!)

Excessive Product Returns: We understand how difficult it can be to choose and we're happy to provide our famous 'no-questions-asked' 30-day return or exchange period for HeadRoom customers unsatisfied with their new purchase. However, any customer returning more than three (3) products in any one (1) calendar year will be subject to a minimum 15% product re-stocking fee imposed at our HeadRoom discretion without further warning..

If you are having trouble narrowing down your choices, just call our expert HeadRoom sales & technical staff toll-free in North America (800) 828-8184 to help you select awesomely perfect headphones!

Shipping Your RETURN or EXCHANGE Back to HeadRoom

Customer remains 100% solely responsible for ALL return postage costs when returning or exchanging any non-defective item(s) to HeadRoom.

A HeadRoom RMA product return 'pre-authorization' is not required!

Please avoid HeadRoom re-stocking fees by shipping your gear back to us securely boxed and well-padded with your name & address clearly marked on outside of package. You may choose any shipping method of your choice as long as package tracing is used. We recommend packages returned to HeadRoom [ATTN: Returns Dept] be shipped via UPS tracked delivery for peace of mind.

*'LIKE-NEW' PRODUCT RETURN CONDITIONS*

PLEASE package your gear back to us as closely as possible to how it was received. This includes returning any & all pieces, parts, manuals, accessories, manufacturer literature, warranty cards, and packaging materials that was originally included with the product. Headphones must be cosmetically clean, lint-free, and functioning perfectly as originally received.

(In-Ear Headphones: If you are returning in-ear / IEM headphones and tried various eartips, please discard all used tips. No need to return used eartips; it will not affect your refund.)

Do not send headphones or amps back in JUST the product box. It's 100% assured they will no longer be in 'like-new' condition when we receive them and an automatic MINIMUM 15% re-stocking fee will definitely apply. Please ship the product back in the original inner & outer packing boxes, or other comparable shipping boxes.

We also suggest shipping your return via an insured “signature required" delivery method since we are not responsible for lost, stolen, or damaged packages. Returns received after our 30-day HeadRoom exchange/return period has elapsed will have the package returned at customer expense. PLEASE, NO EXCEPTIONS!

Please send all product returns to:

ATTN: Returns Dept.

HeadRoom Corporation

2020 Gilkerson Drive

Bozeman, MT 59715  USA

Download a pdf of our HeadRoom Guaranty and a printable Return Authorization Form.