Our Headphone.com 30 Day Guarantee
We always try hard to help you find exactly the headphone gear you need, but in case it just doesn't work out, every purchase comes with our famous Headphone.com 30-Day Guarantee.
We offer a “no-questions-asked” 30-Day Satisfaction Guarantee on all products purchased at Headphone.com starting from the date your order was placed. If at any time during the first 30 days you decide to return your gear, simply send it back in “as new” condition and we will issue you a refund for the purchase price.
A Return Authorization is required for all returns or exchanges.
You can also call us at (800) 828-8184 during business hours M-F to request a Return Authorization via telephone.
NOTE: SHIPPING COSTS ARE NOT REFUNDABLE.
If Free Shipping was selected for your order, our incurred shipping/mailing cost will be deducted from your refund. Some exceptions may apply (see below).
If you didn’t get just the right item first time around, no problem! Simply purchase the gear you want now and send back the item you don’t want for a refund within 30 days of the original (first) purchase.
Return the product in 'as-new' condition to Headphone.com within 30 days of receiving your item. Original shipping costs to you will be deducted from your refund. Refunds will only be credited to the original payment method. Items received after the 30-day return period has elapsed can not be accepted for a refund.
Shipping Returns & Exchanges:
Ship All Product Returns and Exchanges To:
Attn: RETURNS DEPT
215 E. Lewis St. Suite #306
Livingston, MT 59047 USA
Headphone.com reserves the right to impose a minimum 15% re-stocking fee for returns received not in "As-New" condition.
Defective Equipment Exchanges:
In the rare event you receive an item that is not working properly, it’s important to contact us immediately at firstname.lastname@example.org or call us (800) 828-8184. We will take care of any defective items within the first 30 days. Any item that becomes defective beyond 30 days will fall on the product manufacturer's original warranty.
Within 30 days, we will troubleshoot the problem with you and provided the item is defective, we will issue a UPS return label at no cost to you. As soon as we receive and test the defective item here at Headphone.com, we will then ship the replacement item to you, also at no cost. Products returned as being 'defective' but found to be in operating condition upon arrival at Headphone.com will be charged in full for ALL incurred shipping costs in both directions. Thus, please ensure your new product is truly defective by calling us first!
Please see our Policies Page for additional Headphone.com Policies