HeadRoom's 30 Day Guarantee
We always try hard to help you find exactly the headphone gear you need, but in case it just doesn't work out, every new purchase comes with our HeadRoom 30-Day Guarantee.
A Return Authorization is required for all returns and exchanges.
Or call 1-800-828-8184 to request authorization via phone.
We offer a “no-questions-asked” 30-Day Satisfaction Guarantee on all new products purchased at HeadRoom starting from the date your order was placed. If at any time during your 30-day trial period you decide to return your equipment, simply send back your purchase in “as new” condition, and we will issue you a refund for the purchase price. Shipping costs are NOT refundable and if Free Shipping is chosen, the cost is deducted from your refund. Some exceptions may apply (see below).
If you didn’t get just the right item first time around, no problem! Simply purchase the gear you want now and send back the item you don’t want for a refund within 30 days of the original (first) purchase.
Return the product in 'as-new' condition to HeadRoom within 30 days of receiving your item. Original shipping costs to you will be deducted from your refund. Returns will be credited to the original payment method. Any Item received beyond the 30 day return period will not be accepted for a refund.
Shipping Returns & Exchanges:
Attn: RETURNS DEPT
215 E. Lewis St. #306
Livingston, MT 59047 USA
HeadRoom reserves the right to impose a minimum 15% re-stocking fee for returns not in "as-new" condition.
Defective Equipment Exchanges:
In rare event you receive an item that is not working properly, it’s important to contact us immediately at firstname.lastname@example.org or calling (800) 828-8184. HeadRoom will take care of any defective items within the first 30 days. Any item beyond 30 days will fall on the product manufacturer's warranty. We'll troubleshoot the problem with you and, provided the item is defective, we will immediately issue a UPS return label at no cost to you. As soon as we receive and test the defective item here at HeadRoom, we will then ship the replacement item to you also at no cost. Products returned as being 'defective' but found to be in operating condition upon arrival at HeadRoom will be charged in full for ALL incurred shipping costs in both directions. Thus, please ensure your new product is truly defective.
Please see our Policies Page for additional Headphone.com Policies